COMDATA EXCHANGE
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Detailed Agenda


Sunday, May 3, 2020
Arrivals and Activities
TIME ACTIVITY TRACK LOCATION
12:00 PM - 7:00 PM Registration -- Broadway West Pre-Function
5:00 PM - 5:30 PM Exchange 101 -- Music Row 6
6:00 PM - 9:00 PM Welcome Reception -- Broadway West Ballroom

Monday, May 4, 2020
General Session with John Rich, Multi-platinum Hit Generator and Music Industry Leader
TIME ACTIVITY TRACK CPE CREDIT LOCATION
7:30 AM - 8:30 AM Breakfast -- Broadway West Ballroom
7:30 AM - 8:30 AM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway West Prefunction
8:30 AM - 9:00 AM Welcome & Business Update
Speaker: John Coughlin, Group President, Corporate Payments
-- Broadway West Ballroom
9:00 AM - 10:00 AM General Session with Keynote Speaker: John Rich, Multi-platinum Hit Generator and Music Industry Leader
Whether through a raucous party anthem or a sober reflection on hard times in the heartland, Rich's ability to capture the American zeitgeist in song has made him one of the most successful and prolific entertainers in the music business today. And in 2011, Rich impressed Donald Trump and American TV audiences with his business acumen and leadership skills, winning NBC's The Celebrity Apprentice and raising $1.5 million for St. Jude Children's Research Hospital.
-- Broadway West Ballroom
10:00 AM - 10:10 AM Break -- Move to Sessions
10:10 AM - 11:00 AM Beyond Fuel: Best Practices
Speaker: Justin King, SVP, Product and Innovation
Comdata leadership will share Comdata's best-practice recommendations around Beyond Fuel needs and discuss the Comdata products designed to meet them.
OTR Proprietary Fleet Solutions (with Merchants) Cumberland 3 & 4
10:10 AM - 11:00 AM Technology Spotlight: Automated Expense Management
Speaker: Jackie Sharpnack, Director, Product Development
Filing expense reports is the worst part of the month for accounting teams and cardholders alike...until now. See a demonstration of Comdata's automated expense management tool, Expense Track. Learn how easy it can be for employees, approvers and accountants to code expenses, submit reports, file receipts and calculate mileage – all through an easy-to-use mobile app and cloud-based management portal. You can thank us later.
Corporate Payments CPE CREDIT Cumberland 1
10:10 AM - 11:00 AM Safeguarding Your Payments to Manage Risk and Protect Against Fraud
Speaker: Meitra Aycock, SVP, Corporate Payments Operations
Risk management and fraud protection are evolving every day in the payments industry. Is your organization evolving with them? As fraud continues to rise, it is imperative that organizations understand how they can help protect themselves. Join us as we dive into payment fraud, including the different types of fraud as well as how to best prevent them in your organization.
Corporate Payments CPE CREDIT Cumberland 2
10:10 AM - 11:00 AM Leadership Track Leadership Development Music Row 6
11:00 AM - 11:20 AM Break & Snacks -- Broadway West Prefunction
11:20 AM - 12:10 PM OnRoad Closeup
Speaker: Albert Mitchell, Senior Product Analyst
OnRoad is Comdata's dual-sided card that gives drivers access to both company fuel and their personal funds. We're doing a hands-on, deep dive into the card, platform, and its mobile application.
OTR Proprietary Fleet Solutions Cumberland 3 & 4
11:20 AM - 12:10 PM Expense Management 102: Customer Panel: Exploring Comdata's Suite of Services
Speaker: Victoria Rashead, Manager, Implementation/Support Expense Management
You’ve done your homework and are ready to start using Expense Track. Come in and learn what to expect during Expense Track Implementation and hear best practices from our Customer Panel on how to get started on the right foot and make Expense Track a success.
Corporate Payments Cumberland 1
11:20 AM - 12:10 PM Vendor Enrollment: Where We Are and Where Are We Going?
Speakers: Jack Sevier, Director, Product Development
Bill Greer, Director, Vendor Enrollment
Have you ever had a vendor tell you they could only accept card payments up to a certain amount, or they would need to add a ‘convenience’ fee for processing your card payment? If so, they are in violation of MasterCard’s ‘Honor All Cards’ rule, which has made it much easier to achieve vendor acceptance of card payments. During this session, we will discuss the basics of Honor All Cards, best practices for identifying non-compliance, and tips for educating vendors.
Corporate Payments CPE CREDIT Cumberland 2
11:20 AM - 12:10 PM EMV 2020
Speaker: Toby Sneed, Inside Sales Manager, Merchant Services
Join us as we discuss EMV including equipment requirements, costs, liability shift for fraudulent transactions, and other aspects of the largest and most recent global initiative to fight fraud!
Merchant Solutions Acoustic
11:20 AM - 12:10 PM User Experience: SUI for Enterprise and Mobile
Discuss the future of payments, including themes such as mobile payments, electric cars, and telematics.
Mastercard Large Fleet Solutions Music Row 3
11:20 AM - 12:10 PM Leadership Track Leadership Development Music Row 6
12:10 PM - 1:10 PM Lunch -- Broadway West Ballroom
12:10 PM - 1:10 PM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunciton
1:10 PM - 2:00 PM iConnectData 101
Speaker: Ricky Johnston, Director, National Account NAT
Get ready for a closeup of iConnectData and our tips and tricks to make sure you can manage your business more effectively.
OTR Proprietary Fleet Solutions Cumberland 3 & 4
1:10 PM - 2:00 PM ICD Hands-On 201
Get ready for an advanced course, aimed at helping you with proactive alerts to manage your business more effectively.
OTR Proprietary Fleet Solutions Electric
1:10 PM - 2:00 PM A Prepaid Primer: How to Save Money and Delight Employees with Our Prepaid Solutions
Speaker: Don Ault, VP, Product Prepaid
Do you know what a paycard is? Ok. What about incentive cards, or corporate disbursement cards? Come learn about all of Comdata's prepaid solutions and how these cards can save you company money and delight your employees.
Corporate Payments Cumberland 1
1:10 PM - 2:00 PM Technology Spotlight: Full AP Outsourcing
Speaker: Josh Cypers, VP, Product & Strategy, NvoicePay
If you aren't already exploring a full payment automation solution, you should. This session will be an introduction and demonstration of ASAP. This software lets you connect data from multiple financial systems into a single platform and make all payments (virtual card, check and ACH) in a single payment run, and with a single point of reconciliation. You also receive exception handling, payment risk mitigation, and supplier support services. So you can securely pay vendors, suppliers or individuals, all with a single payment process. If that doesn't sound like paradise, we don't know what does.
Corporate Payments CPE CREDIT Cumberland 2
1:10 PM - 2:00 PM New Product: Self Serv
Speaker: Kevin Eckelkamp, VP Product Management, Merchant Solutions
Spend some time with us to learn more about our self-service kiosk POS options! Developed to keep your customers satisfied with a faster buying experience!
Merchant Solutions Acoustic
1:10 PM - 2:00 PM Leadership Track Leadership Development Music Row 6
2:00 PM - 2:20 PM Break -- Broadway West Prefunciton
2:00 PM - 2:20 PM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunction
2:20 PM - 4:10 PM Trucking Industry Roundtables
Speakers: Comdata's Leadership and Industry Leaders
Comdata leadership will lead a panel with leading members from the trucking fleet community.
OTR Proprietary Fleet Solutions Roundtables (with Merchants) Cumberland 3 & 4
2:20 PM - 3:10 PM The Ins and Outs of Virtual Card
Speaker: Jack Sevier, Director, Product Development
You've heard the term "virtual credit card" buzzing around the finance industry but has anyone stopped to actually explain what a virtual credit card is and how it can benefit your company? Attend this session to explore the ins and outs of virtual credit cards, how they work and how they can turn your AP department into a revenue generator.
Corporate Payments CPE CREDIT Cumberland 1
2:20 PM - 3:10 PM MasterCoverage Financial Health Check Up
Speaker: Matthew Mellen, Director, Account Management, Commercial, Co-brand, and Prepaid Issuers
MasterCoverage can mitigate the risk you take with your company's financial health every day. Gain an understanding of MasterCoverage as representatives from MasterCard give an overview of the Benefits Guide. The guide contains detailed information about insurance and retail protection services which are available through MasterCoverage to diffuse issues before they occur.
Corporate Payments CPE CREDIT Cumberland 2
2:20 PM - 3:10 PM Leadership Track Leadership Development Music Row 6
3:10 PM - 3:20 PM Break -- Move to Sessions
3:20 PM - 4:10 PM Pay for You: We've Made Many Changes in Pay For You. How do These Changes Affect You?
Speaker: Kelly Fifarek, Senior Director of Operations
Who doesn't love complimentary services? Our goal is to contact 100% of your vendors by utilizing a progressive set of payment options. Hear about how we help you convert more spend without any additional work for your staff - it's a win-win.
Corporate Payments Cumberland 1
3:20 PM - 4:10 PM The Future of Plastic
Speaker: Jackie Sharpnack, Director, Product Management
Get a better understanding of exactly what is happening in the Physical Credit Card world and how current trends are shaping the future of Purchasing and Travel & Entertainment card purchases as a new generation enters the workforce.
Corporate Payments CPE CREDIT Cumberland 2
3:20 PM - 4:10 PM Leadership Track Leadership Development Music Row 6
4:15 PM - 5:30 PM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunction
6:00 PM - 9:00 PM Old Smoky Distillery
Attendees will be able to enjoy moonshine, beer and food including Nashville's own Prince's Hot Chicken. Live music will be on stage and outdoor games are available on green space.
-- Offsite Event

Tuesday, May 5, 2020
Sessions and Activities
TIME ACTIVITY TRACK CPE CREDIT LOCATION
8:00 AM - 9:00 AM Breakfast -- Broadway West Ballroom
8:00 AM - 9:00 AM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunction
9:00 AM - 10:30 AM General Session: Fireside Chat on the Industry
Speakers: Rebecca Brewster, Atri President
Pat O'Donnell, NAT President
ATRI's Rebecca Brewster will join us for a sit-down, fireside chat discussion on the state of the industry.
OTR Proprietary Fleet Solutions (with Merchants) Cumberland 3 & 4
9:00 AM - 9:50 AM CP Breakout During General Session
Speakers: Rick Fletcher, President, Corporate Payments
Meitra Aycock, SVP, Corporate Payments Operations
-- Broadway West Ballroom
9:00 AM - 9:50 AM iConnectData Data Deep Dive
Speaker: Phillip Reid, Senior Manager, Implementation and Training
Join us as we take our iConnectData platform to the next level! In this session, we will discuss our New Card Ordering and New Maintenance functions, discuss our Alerts & Notifications feature, and take a deeper dive into how ICD helps you successfully manage your Corporate Purchasing platform. We’ll also be available to answer any questions that you may have.
Corporate Payments Cumberland 1
9:00 AM - 9:50 AM Prepaid Industry Review
Speaker: Will Cambell, Mastercard
Fueled by a widening market and a changing workforce, the prepaid market continues its growth trajectory. Join us as Mastercard shares intelligence on latest trends and demographics on who is using paycards and how the "Gig Economy" is affecting demand. Learn best strategies for leveraging industry trends for providing optimal solutions for your business and your employees.
Corporate Payments Cumberland 2
9:00 AM - 9:50 AM Dashboard Analytics: Onelook
Speaker: Shweta Sah, Product Director
Demo of Onelook / FleetAdvance.
Mastercard Large Fleet Solutions Music Row 3
9:00 AM - 9:50 AM Leadership Track Leadership Development Music Row 6
9:50 AM - 10:40 AM Product Roadmap - The Products You Know and More
Speakers: Jackie Sharpnack, Director, Product Development
Jack Sevier, Director, Product Development
Come and learn about the different ways Comdata is changing the payments landscape. From enhancements to existing technologies to groundbreaking new products, the Comdata product team will give you insight into the new features available today, tomorrow, and BEYOND!
Corporate Payments Cumberland 1
9:50 AM - 10:40 AM Fintwist Paycards and OnDemand Pay
Speaker: Don Ault, VP, Product Prepaid
Fintwist! A Better Way to Pay Your Employees! Comdata recently launched, Fintwist, its innovative mobile financial services platform. Experience how Fintwist is setting a new level of expectations for what a payroll card program can be. In this session you will also learn about OnDemand Pay and how this feature improves employee satisfaction and retention.
Corporate Payments Cumberland 2
9:50 AM - 10:40 AM MC Fleet Product Roundtable
Speakers: Kara Ferree, Managing RM Director
Jennifer McClain, Managing RM Director
Roundtable to discuss key needs for fuel management.
Mastercard Large Fleet Solutions Music Row 3
9:50 AM - 10:40 AM Leadership Track Leadership Development Music Row 6
10:40 AM - 10:50 AM Break & Snacks -- Broadway West Prefunction
10:50 AM - 11:40 AM Fuel: Best Practices
Speakers: Randy Morgan, COO
Deborah Watson, VP NAT Operations and Customer Relations
Comdata leadership returns to share our best-practice recommendations around fleet fueling needs and Comdata products designed to best manage them.
OTR Proprietary Fleet Solutions (with Merchants) Cumberland 3 & 4
10:50 AM - 11:40 AM Taking Advantage of the Comdata Hotel Discount Network
Speaker: Terry Allred, National Account Sales Manager, CLC Lodging
Interested in reducing your hotel expenses by as much as 20%? This product session will dive into how to leverage our hotel discount network to better control costs in your T&E program, including a case study from a current Comdata customer.
Corporate Payments Cumberland 1
10:50 AM - 11:40 AM Customer Panel
Moderator: Lisa Kimbrough, Director, Operations Support
We think we have the best payment solution stack out there, but don't take it from us. Hear from one of our customers who are using Comdata's full suite of payment solutions to automate and streamline their program. You will learn how utilizing the entire Comdata Suite of Services allows companies to save costs, and maximize efficiency.
Corporate Payments Cumberland 2
10:50 AM - 11:40 AM Leadership Track Leadership Development Music Row 6
11:50 AM - 1:00 PM Lunch -- Broadway West Ballroom
12:00 PM - 1:00 PM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunction
1:15 PM - 2:10 PM iConnectData 201: Real-Time Connectivity
Speaker: Ricky Johnston, Director, National Account NAT
Today we're diving even further into best practices with ICD aimed at helping you with navigating proactive alerts and reports that can ultimately affect your bottom line.
OTR Proprietary Fleet Solutions Cumberland 3 & 4
1:15 PM - 2:10 PM ePayables Peer-to-Peer Roundtable
Speaker: Meitra Aycock, SVP, Corporate Payments Operations
The Exchange roundtables will provide you with the opportunity to hear how your peers are managing specific aspects of their payments program as well as share your own best practices. The topics for these small group discussions will include:Tactics for enrolling vendors into your epayables program
Corporate Payments Cumberland 1
1:15 PM - 2:10 PM Technology Spotlight: Automated Expense Management
Speaker: Jackie Sharpnack, Director, Product Development
Filing expense reports is the worst part of the month for accounting teams and cardholders alike...until now. See a demonstration of Comdata's automated expense management tool, Expense Track. Learn how easy it can be for employees, approvers and accountants to code expenses, submit reports, file receipts and calculate mileage – all through an easy-to-use mobile app and cloud-based management portal. You can thank us later.
Corporate Payments CPE CREDIT Cumberland 2
1:15 PM - 2:10 PM Technical Support and Customer Service
Speaker: Kathy Hale, Director, Tech Support Merchant Services
Come see the new TechSee Live Remote Support app! Our investment in new technology and our people means an improved customer experience with each call to our support team!
Merchant Solutions Acoustic
1:15 PM - 2:10 PM Customer Panel
Speakers: Monica Fallo, VP Enterprise Fleet
Kara Ferree, Managing RM Director
Jennifer McClain, Managing RM Director
Fleet management best practices shared by 4 Comdata clients.
Mastercard Large Fleet Solutions Music Row 3
1:15 PM - 2:10 PM Leadership Track Leadership Development Music Row 6
2:00 PM - 2:40 PM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunction
2:10 PM - 2:40 PM Break & Snacks -- Foyer
2:40 PM - 4:20 PM Fuel Tools
Speaker: Jon Bernstein, VP, Strategic Initiatives
This course is a hands-on deep-dive into all of the Comdata tools designed around fuel, including: FleetAdvance, Comdata OneLook, the all-new Fleet Manager app, and more.
OTR Proprietary Fleet Solutions Cumberland 3 & 4
2:40 PM - 3:30 PM Vendor Enrollment: Where We Are and Where Are We Going?
Speakers: Jack Sevier, Director, Product Development
Bill Greer, Director, Vendor Enrollment
Have you ever had a vendor tell you they could only accept card payments up to a certain amount, or they would need to add a ‘convenience’ fee for processing your card payment? If so, they are in violation of MasterCard’s ‘Honor All Cards’ rule, which has made it much easier to achieve vendor acceptance of card payments. During this session, we will discuss the basics of Honor All Cards, best practices for identifying non-compliance, and tips for educating vendors.
Corporate Payments CPE CREDIT Cumberland 1
2:40 PM - 3:30 PM Technology Spotlight: Full Payment Automation
Speaker: Josh Cypers
If you aren't already exploring a full payment automation solution, you should. This session will be an introduction and demonstration of ASAP. This software lets you connect data from multiple financial systems into a single platform and make all payments (virtual card, check and ACH) in a single payment run, and with a single point of reconciliation. You also receive exception handling, payment risk mitigation, and supplier support services. So you can securely pay vendors, suppliers or individuals, all with a single payment process. If that doesn't sound like paradise, we don't know what does.
Corporate Payments CPE CREDIT Cumberland 2
2:40 PM - 3:30 PM PetroLeader - Work for You
Speaker: Thomas Parker, Implementation Coordinator, Merchants
See how others utilize this robust web portal which provides information and status checks for your business no matter where you are!
Merchant Solutions Acoustic
2:40 PM - 3:30 PM Leadership Track Leadership Development Music Row 6
3:30 PM - 4:20 PM Safety First! Managing Risk and Protecting Against Fraud
Speaker: Meitra Aycock, SVP, Corporate Payments Operations
Risk management and fraud protection are evolving every day. Is your organization evolving with them? As fraud continues to rise, it's imperative that organizations understand how they can help protect themselves. This session will discuss the trends in risk management as well as the tools that Comdata offers to help protect our clients.
Corporate Payments CPE CREDIT Cumberland 1
3:30 PM - 4:20 PM The Ins and Outs of Virtual Card
Speaker: Jack Sevier, Director, Product Development
You've heard the term "virtual credit card" buzzing around the finance industry but has anyone stopped to actually explain what a virtual credit card is and how it can benefit your company? Attend this session to explore the ins and outs of virtual credit cards, how they work and how they can turn your AP department into a revenue generator.
Corporate Payments CPE CREDIT Cumberland 2
3:30 PM - 4:20 PM MC Fleet ICD Training
Review short cuts, best practices and reporting for ICD users
Mastercard Large Fleet Solutions Music Row 3
3:30 PM - 4:20 PM Leadership Track Leadership Development Music Row 6
6:00 PM - 8:00 PM 5th Avenue Street Party
Enjoy the evening filled with games, street food, and cocktails. Along with the carnival games, attendees can enjoy street performers and take in some local tunes.
-- 5th Avenue

Wednesday, May 6, 2020
Sessions and Activities
TIME ACTIVITY TRACK LOCATION
7:00 AM - 9:00 AM Breakfast -- Broadway West Ballroom
7:30 AM - 10:00 AM Knowledge Bar
We are excited to invite you to join us while at Comdata Exchange to our Knowledge Bar. Knowledge Bar will take place during breakfast, lunch, breaks and after end of day sessions. Here is where you can ask any questions you thought of during the week that you would like some more explanation on or are wanting more information for. We are here to answer these for you! Our team looks forward to engaging with you!
-- Broadway Prefunction
9:00 AM - 2:30 PM ExpenseTrack User Group Meeting -- Cumberland 3 & 4
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